SRLM Help Desk – Ticketing SystemWBSRLM · Issues raised by districts, resolved by SPMs
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Important notices and updates from the SRLM.
Use the login ID and password given by the SRLM admin.
Districts
Raise a ticket for any issue at your end
A ticket number is generated on submission. Track its status, add comments, and mark it Resolved once the issue is settled.
State Programme Managers
Each ticket goes to the SPM tagged to that issue
The SPM records the solution, and the status changes to Action taken by SPM.
Admin
Tickets, login IDs and SPM tagging
See every ticket with its status and days pending, create login IDs, and tag SPMs to issues.
Describe the issue. It goes to the SPM tagged to the issue you choose.
Issue
Pick the area the problem belongs to
The list follows the tags of the SRLM Performance Dashboard. Use Other if nothing fits.
Details
Up to 5000 characters
Mention the block, scheme, figures or dates involved, so the SPM can act without calling back.
Help document
A screenshot, letter or report
One image or PDF, up to 5 MB.
After submitting
Status starts as Under Process
When the SPM responds it changes to Action taken by SPM. You can then mark it Resolved, or send it back as Under Process with a comment.
Your ticket number
Status: Under Process. Quote this number in any follow-up.
Days pending counts calendar days from the date the ticket was raised until today. For resolved tickets it shows the days taken to resolve. Select a row to open the ticket.
Drag fields from the left into the boxes, or tap a field to choose where it goes. Drag a field back to the list, or use ×, to remove it. Dimensions (blue) group the tickets; measures (green) are what is counted or averaged.
Senior officer IDs can see everything the admin sees but cannot change anything. District IDs raise and follow up tickets for their district; the default ID is dmmu.<district name> with password Helpdesk@2026. SPM IDs answer the tickets tagged to them.
Each issue is tagged to one SPM; an indicator can be tagged to a different SPM. A new ticket goes to the indicator's SPM if one is set, otherwise to the issue's SPM. Changes apply to new tickets; reassign an existing ticket from the ticket itself. Create SPM login IDs first.
Set the email address that receives password-reset OTPs for the admin login.
Use at least 8 characters. The admin login ID is admin.